Please contact Polar Bear Lighting at info@polarbearlighting.com to receive a Return Merchandise Authorization (RMA). All accepted returns will have a Return Merchandise Authorization number (RMA) which will be issued for qualifying Returns or Exchanges. All returns and exchanges are subject to a 20% restocking fee. No return will be accepted after 30 days from the date of shipment. Return shipping charges must be prepaid.

The RMA number must be included with your return and marked clearly on the outside of the package to ensure your claim is properly reviewed and your account credited. This is all true only if the return meets the above-mentioned criteria. Returned merchandise must be labeled with the original packaging and be in a perfect resalable and non-used condition within 30 days from the date of shipment. Parts returned due to customer error will be subject to a restocking fee. Custom and Special Order items are not returnable.

Further instructions will be given upon acceptance of the return/exchange.